CUSTOMER SUPPORT: 844-420-4100
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Saturn Supply Co. Ordering
Frequently Asked Questions
1. How can I place an order with Saturn Supply Co.?
- Order online through your account on our website
- For bulk orders and commercial operations, you can request a quote before ordering from our team members by filling out the Contact Us form, and we’ll be in touch. (https://saturnsupplyco.com/contact-us)
2. Do I need an account to place an order?
Yes, for the best experience, accounts are required for all orders. This allows you to:
- Access order history
- Quickly reorder products
- Manage your information
- View and manage quote requests
- Click here to create an account
3. How quickly are orders processed?
- In-stock items typically ship quickly, most within 24 hours of the order being placed.
- If an item is backordered, a team member will contact you with a follow-up call or email with the expected shipping timeline.
4. How will I know the status of my order?
You’ll receive email updates regarding the ordering and shipping process. When the order is placed, you’ll receive automated confirmation and receipt. And when the order ships, you’ll receive an automated email with tracking information. If you need further assistance with your order, please call or email Saturn Supply Co. customer service.
5. What if I need help choosing products?
We’re here to help. We go beyond product recommendations; we are here to help ensure you’re choosing the right components for your application.
Whether you’re placing a simple order or working through a more complex system, our team can provide guidance to help you get it right the first time.
6. What happens if there’s an issue with my order?
If something isn’t right, we’ll fix it. To resolve the issue, customers must contact Saturn Supply Co. within 7 calendar days of receipt of the order. Please note orders may arrive in multiple shipments. If an item is not in stock when the order ships, it will be indicated on the packing slip and enclosed invoice.
7. What is the shipping policy?
Shipping times vary depending on the products ordered, availability, and destination.
In-stock products: Saturn Supply Co. does its best to process and ship all orders placed before 1:30 pm Arizona time the same day, assuming all items are in stock and there are no issues with the order. We consider orders "late" if they are not shipped within two business days of placement, assuming all items are in stock and there are no issues with the order.
Freight Quotes, Will Calls, Drop Ships, and Other Held Orders: Some orders require you to contact us, either to pick up the order (Will Call) or to confirm/pay for shipping costs (Freight Quote). If we do not hear back from you within 7 days of placing the order (Will Call) or receiving your shipping cost (Freight Quote), we will cancel the order.
Address Issues: We may ask that the billing and shipping addresses match for the first shipment to a new customer. This decision is made at management's discretion to help prevent shipment fraud. If this decision is made regarding your order, you will be alerted via a phone call and/or email.
8. Do you ship nationwide?
Saturn Supply Co. ships to the contiguous 48 states via UPS, FedEx, or USPS. At checkout, you are offered different shipping options based on the size and weight of your order, and your shipping zip code. You select your preferred shipping options before any payment information is requested.
9. Is Saturday delivery available?
Saturday delivery isn't available for all services or at all locations. The best option for Saturday delivery is to select FedEx Home Delivery, as it’s an everyday service that delivers on Saturday and Sunday.
UPS Saturday delivery is not standard. If you require Saturday delivery for a UPS shipment, please contact us at 844-420-4100 so we can assist you, as this option isn't available at checkout.
10. What payment methods do you accept?
For shipments within the United States, its territories, and Canada, we accept most major credit cards, checks, or ACH. For shipments outside of the United States, its territories, and Canada, we accept checks drawn on US banks or ACH. Wire transfers are an acceptable payment method regardless of order origin, as long as the wire amount is more than $2,000 USD.
11. What is your return policy?
Please review the Return Policy. All returns must be handled by calling us at 844-420-4100 to obtain a Return Authorization (RMA) number. Please have your invoice date and number available.
12. Do you ship internationally?
We do not normally ship outside the US. Exceptions are rare and can only be made at the discretion of a Saturn Supply Co. employee. If we do make an exception for an international order, the following rules apply:
- Shipment to Freight Forwarder in the U.S: This is considered a shipment within the US. We will provide additional copies of the invoice for customs purposes and any other required documentation. Ownership of the shipment will pass to the customer when it is received by the freight forwarder. Customer billing information and contact information for the freight forwarder are required.
- United States Postal Service: Typically, for smaller orders, this is the least expensive way to ship. We send many orders around the world this way. Please be aware that insurance may not be available to all locations. In the event insurance is not available, the customer accepts full responsibility for lost or damaged packages. When possible, we use a "Return Receipt" with these shipments to prove delivery. If a "Return Receipt" is not allowed, the customer takes possession of ownership when the package is delivered to the U.S. Postal Service. Proof of shipping is provided with a tracking number of the shipment from the U.S. Postal service.
- Special Conditions: Some countries impose special restrictions, documents or licenses for imported packages. It is the customer's responsibility to have the necessary documentation to accept the shipment. If a package cannot be accepted and is returned, the customer will be liable for all shipping costs. If the package will not be re-shipped, we will reimburse the customer for the actual order cost, upon return receipt, but not the freight cost. Please note that Saturn Supply Co. is not responsible for duty fees or delays incurred by US Customs.
Accuracy, Transparency, And No Surprises
"Saturn Supply Co. has been a key supplier for us since 2017, supporting irrigation projects across the country. Their consistency and communication stand out; orders are accurate, expectations are clear, and there are no surprises."
Forrest Benson
Owner, Redstone Inc., Colorado Springs, CO
