Return Policy

If you signed a terms and conditions (T&C) document as part of a design supplied by Saturn Supply Co, or for any other reason, that document governs your returns options with Saturn Supply Co. The below policy covers only orders placed without a signed T&C.

TO RETURN A PRODUCT:

Please call us at 844-420-4100 for an RMA number (Return Authorization). Please have your invoice date and number available. 

1. Unless instructed otherwise, all returns must be sent to Saturn Supply Co and include the RMA number. Returns without an RMA number cannot be honored.
2. RMA numbers expire 30 calendar days after creation. Product cannot be returned with an expired RMA number. If a new RMA number must be created to replace an expired one, all other provisions of our return policy apply as if the return is new.
3. Please write the RMA number on the outside of the package.
4. Please include a copy of the invoice(s) in your return package.
5. We cannot accept any returns sent freight collect or with any postage or freight due.
6. Unless in the case of defective product, we cannot accept returns of used product or product that is not in resellable condition.
7. We may elect to have the customer destroy or dispose of products at his/her location rather than return them. In that instance, we will expect the customer to follow and use all safety precautions and disposal methods required by product label or local, state and federal laws.

Once we have received your product a credit will be issued to the same form of payment originally used. If you request any newly ordered items to ship immediately, we will bill you for that order and issue a credit for returned items once we have received them.

RETURNS WITHIN 30 DAYS

We accept returns of resellable, unused items within 30 days of purchase. Shipping charges are not refundable. Special order items, specially priced orders, clearance parts, assembled components, and any items purchased with a gift card may not be returned for any reason.

RETURNS AFTER 30 DAYS

Returns after 30-Days may be subject to a restocking fee of up to 20%, and credit will be issued minus the initial shipping charge. For return items of 90+ days, please refer to the Defective Products/Warranties section below. Special order items, specially priced orders, clearance parts, assembled components, and any items purchased with a gift card may not be returned for any reason.

FREE SHIPPING ORDERS

If your order shipped via free shipping and you return enough product to bring the subtotal of that order below the free shipping threshold, we will deduct the amount we paid to ship your order from your refund. This policy is in place to prevent abuse by customers placing orders that qualify for free shipping then returning product to attempt to get free shipping on orders that otherwise would not qualify. Note that this does not apply if you return your entire order.

MISSING ITEM(S) IN SHIPMENT

Upon receipt of your order shipment, please inspect the shipment for correct and complete order fulfillment. If you do not contact Saturn Supply Co within 7 business days after receipt, we will assume the shipment has been correctly and completely filled.

If you just received your order, and upon inspection you found an item(s) missing, please do the following:

• One order may arrive in multiple boxes. Please check the UPS tracking information or shipping label to make sure you received all the expected boxes.
• Check the packing slip that was included with your shipment. If an item was not in stock when we shipped your order, it would be indicated on your packing slip and invoice.

I RECEIVED THE WRONG ITEM(S)

Please contact us within 7 days of receipt of your order so we can fix the issue. If we shipped you the wrong item, we will ship the correct item at no additional charge to you. We may offer a prepaid return label for the incorrectly shipped item(s), or we may ask that you keep or dispose of them. In the case where we ask that the incorrect product be shipped back, we may ask that you ship it back to us before we ship your replacements, or that you pay for the replacements first.

DAMAGED ITEMS

Please open and inspect your order immediately upon receipt. If your order was damaged in shipment, please save the box and all packaging materials and call us as soon as possible at 844-420-4100. We will assist you in filing a claim and replacing your damaged product.

DEFECTIVE PRODUCTS / WARRANTIES

We stand by our commitment to providing you with the highest quality products. If an item you purchased from Saturn Supply Co is defective, we want to help fix the problem.

All products purchased from Saturn Supply Co carry full warranties as set forth by the manufacturer. Any product needing to be replaced under the manufacturer's warranty should be handled per the instructions given by Saturn Supply Co representative issuing your RMA number. However, these guidelines apply:

• If the product IS DEFECTIVE, the customer is responsible for returning the product to us. There will be no re-stocking fee applied to returned defective products. If the customer requests a replacement for a defective item returned to us there will be no freight charge.
  
  
• Upon receipt, Saturn Supply Co will determine if the product is defective.
  
  
• If the product is found to be NOT DEFECTIVE, the customer is responsible for the return freight cost. There may be a 10% re-stocking fee for these returns.
  
  
• If none of the above situations apply to your order please contact us as soon as possible at 844-420-4100, or email us at [email protected]

If none of the above situations apply to your order please contact us as soon as possible at 844-420-4100, or email us at [email protected]